299 bit Privacy Policy

This privacy policy applies to all services and activities on the 299 bit platform. When you use our website, create an account, make a deposit or withdrawal, or use any of our services, the terms of this policy apply automatically.

299 bit is an online gaming and betting platform focused on Bangladesh, built specifically for Bangladeshi users. We believe that the security of your personal information is a fundamental right, and this policy has been drawn up from that belief.

This policy works as a complement to our Terms and Conditions. By continuing to use our site, you are considered to have agreed to all the terms of this privacy policy.

2.1 Information Collected at Registration

When you open an account with 299 bit, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Your chosen username and password (stored in encrypted form)
• Payment method details — such as your bKash, Nagad, Rocket, or Upay account number
• Documents required for identity verification, if applicable

2.2 Automatically Collected Information

While you use the site, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access and browsing patterns (page visit logs)
• Cookies and session data
• Referral source — where you came from before arriving at our site

2.3 Transaction-Related Information

Details of every deposit and withdrawal are stored securely. This includes the transaction amount, time, method, and status. This information is used to ensure financial security and to resolve disputes if needed.

3.1 Service Operation and Improvement

The information you provide is primarily used to manage your account, process transactions, and maintain the quality of our services. This information also helps make the 299 bit platform better and more user-friendly.

3.2 Identity Verification and Security

We carry out identity verification processes to prevent financial fraud, unauthorised account access, and irregularities such as creating multiple accounts. Your data is kept secure through SSL encryption and other security measures.

3.3 Communication and Customer Support

We use your email and mobile number to contact you on important matters — such as account notifications, transaction confirmations, promotional offers, and password recovery.

3.4 Ensuring Responsible Gaming

We monitor our users' gaming behaviour to identify risky patterns and provide support where needed. Responsible gaming is an integral part of our core principles, and to this end, users' gaming data may be analysed to a limited extent.

4.1 General Policy

299 bit does not sell, rent, or transfer your personal information to any third party for commercial purposes. Your information may be shared only in specific, necessary circumstances with the parties described below.

4.2 Payment Processors

Information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. This information is used solely for the purpose of verifying and completing transactions.

4.3 Technology and Security Partners

Limited and necessary data may be shared with partners who provide security and technical services for our platform. We have strict confidentiality agreements with these partners and they may not disclose your information to any third party under any circumstances.

4.4 Legal Obligations

If disclosure of information is required by a valid order from a competent court or authority, or if it is necessary to protect the rights and safety of 299 bit or other users, information may be disclosed.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. Cookies are used on the 299 bit site to keep your login session active, remember your preferences, and monitor site performance.

5.2 Types of Cookies

• Essential cookies: Necessary for the core functionality of the site — login verification, security tokens, and so on.
• Functional cookies: Remember your language preference, selected game category, and similar settings.
• Analytics cookies: Analyse site usage patterns to help improve the service.

5.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some site features to stop working.

6.1 Security Measures

299 bit uses industry-standard security technology to protect your personal and financial information. This includes:

• SSL (Secure Sockets Layer) encryption — active on all data transmissions
• Password hashing — no password is stored in plain readable form
• Regular security audits and vulnerability testing
• Two-factor verification (OTP) — required for important transactions

6.2 Data Retention Period

Relevant information is retained while your account is active and for a defined period after the account is closed. Records of financial transactions are kept for a set period based on legal and business requirements. After the specified period, unnecessary information is securely deleted or made unreadable.

6.3 Steps in Case of a Data Breach

In the rare event that we become aware of unauthorised access to your information, the affected user will be notified promptly and the necessary steps will be taken to limit any harm.

7.1 Right to Access and Correct Information

You may contact our customer support at any time to view and, where necessary, correct the personal information stored in your account. We provide support in Bangla and English via 24/7 live chat and email.

7.2 Request to Delete Information

You may request to close your account and have your personal information deleted. However, some information may need to be retained for a set period due to legal or regulatory obligations.

7.3 Opting Out of Marketing Communications

You may request to opt out of promotional emails or SMS messages. To do so, contact our support team. However, essential messages related to account security and transactions will continue to be sent.

299 bit strictly does not allow anyone under the age of 21 to register. Age verification is confirmed at the time of registration and during the identity verification stage.

If we confirm that an account holder is under 21 years of age, that account will be suspended immediately and all related information will be securely deleted.

You can learn more about 299 bit's core principles and goals on our About Us page.

299 bit reserves the right to update this privacy policy as needed. If there are any significant changes, we will notify users by email or through the site.

An updated policy takes effect from the date it is published on this page. Continuing to use the site after changes means you agree to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We offer live chat support 24 hours a day, 7 days a week. To reach us by email:

[email protected]

For general questions, check our FAQ section — answers to many common questions can be found there.